Shipping Policy

1. Order Processing

Orders over $200 (before tax), shipped within Canadian provinces (excluding the Northwest Territories, Yukon, and Nunavut) qualify for free shipping. The following items are not included in this offer:

• COPATEAM Teamshop orders
• Training Equipment (soccer balls, soccer nets, agility poles and hurdles, corner flags, etc.)

Please note that the free shipping offer applies only within Canada and is automatically applied in the shopping cart when the $200 minimum order requirement is met. Free shipping does not apply to heavy or oversized items.

Orders are usually processed within 1–3 business days after payment has been received successfully.

Processing time is separate from the shipping transit time.

Orders submitted on weekends or statutory holidays will be processed on the following business day.

Orders that include customized or non-regular stock products may require extra processing time.

Team store and custom orders may take 2–4 weeks to allow for accurate fulfillment.

2. Shipping Methods

Orders are shipped through trusted courier partners, selected at our discretion.

Available shipping methods and related charges will appear at checkout based on your delivery address.

After your order ships, you will receive a confirmation email with tracking details.

Once the courier has collected the order from our store, COPATEAM is not responsible for delays beyond the estimated delivery date or for events that occur during transit, including, without limitation, lost or damaged items.

Please note that delivery times may be affected during holidays or promotional periods, such as Boxing Week or Cyber Monday, due to holiday operating hours and increased order volumes.

During sales and promotional periods, delivery may take longer than usual. If order includes multiple products, items may be shipped in separate packages and arrive on different days.

3. Delivery Times

Orders are shipped on business days only, Monday through Friday, excluding statutory holidays.

We do not deliver to PO boxes.

Estimated delivery timelines after shipment are as follows:

• Ontario: approximately 1-3 business days
• All other Canadian provinces: approximately 2-7 business days
• We do not ship to the Northwest Territories, Nunavut, or Yukon.

Customized teamwear, decorated apparel, and special-order items usually require additional production time before they can be shipped. Estimated production timelines will be provided during the ordering process.

All delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping fees are calculated automatically at checkout based on the destination, package size and weight, and the selected shipping service.

COPATEAM reserves the right to cancel any order where shipping fees exceed 25% of the order subtotal or to issue an additional invoice for shipping charges.

5. Tracking Your Order

Once your order ships, a tracking number will be sent to you by email.

Customers are responsible for tracking shipment progress using the information provided by the carrier.

6. Delivery Delays

Although we make every effort to ship orders promptly, delivery delays may occur because of circumstances outside our reasonable control, including:

• severe weather;
• transportation disruptions;
• courier delays;
• customs or regulatory inspections;
• manufacturer delays;
• peak seasonal demand;
• force majeure events.

COPATEAM is not liable for delivery delays caused by third-party carriers or events beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is complete and accurate.

If the shipping address provided is incorrect or incomplete, additional charges may apply for redelivery or address correction.

After an order has shipped, we cannot guarantee that the delivery address can be updated.

8. Lost or Damaged Shipments

Risk of loss transfers to the customer once the shipment has been accepted by the carrier.

If your package arrives with visible damage or appears to be lost in transit, please contact both the shipping carrier and COPATEAM as soon as reasonably possible so we can assist with the claims process.

Claims for lost or damaged shipments may be subject to the carrier's policies, procedures, and investigation.

9. Customized and Team Orders

Orders that include custom printing, embroidery, names, numbers, logos, or other personalization services require additional production time.

Estimated production schedules are provided for planning purposes only and may vary based on production capacity, product availability, and manufacturer lead times.

Unless otherwise agreed in writing, delivery dates for customized and team orders are estimates only and do not represent guaranteed delivery dates.