Privacy Policy

COPATEAM CANADA INC. ("COPATEAM", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial legislation.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website, create an account, purchase products, communicate with us, subscribe to our marketing communications, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein, where such consent is required by applicable law.

If you do not agree with this Privacy Policy, you should discontinue use of our website and services.

1. Information We Collect

We collect personal information only where it is reasonably necessary to operate our business, provide our products and services, comply with legal obligations, and improve your experience with COPATEAM.

Depending on your interactions with us, we may collect the following categories of information:

Personal Identification Information

1. Full name
2. Billing and shipping address
3. Email address
4. Telephone number
5. Company or organization name (where applicable)

Account Information

When you create an account on our website, we may collect:

1. Username
2. Encrypted password
3. Order history
4. Saved shipping addresses
5. Account preferences

You are responsible for maintaining the confidentiality of your account credentials.

Order and Transaction Information

When you place an order, we may collect information relating to:

1. Products purchased
2. Order value
3. Payment status
4. Shipping method
5. Delivery information
6. Returns and warranty requests
7. Customer service communications related to your order

Communications

If you contact us by email, telephone, contact forms, or other communication channels, we may retain records of our correspondence, including any information you voluntarily provide.

Technical Information

When you visit our website, we may automatically collect limited technical information necessary for the operation, security, and maintenance of our website, including:

1. IP address
2. Browser type and version
3. Device type
4. Operating system
5. Language preferences
6. Date and time of access
7. Pages visited
8. Referring website

This information is used primarily for security, fraud prevention, website administration, and system performance.

2. How We Use Your Personal Information

We use your personal information only for legitimate business purposes and in accordance with applicable Canadian privacy laws.

Depending on your interactions with COPATEAM, we may use your personal information to:

1. Create, manage, and maintain your customer account;
2. Process, verify, and fulfill orders;
3. Process payments through our authorized payment service provider;
4. Arrange shipping and delivery of products;
5. Communicate with you regarding orders, deliveries, returns, exchanges, warranties, and customer support;
6. Respond to inquiries and provide requested information;
7. Administer promotions, contests, or special offers where applicable;
8. Send marketing communications where you have provided your consent or where otherwise permitted by law;
9. Improve our website, products, and customer experience;
10. Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, or other unlawful activities;
11. Comply with applicable legal, regulatory, tax, accounting, and contractual obligations;
12. Establish, exercise, or defend legal claims where necessary.

We do not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining your consent where required by law.

3. Sharing and Disclosure of Personal Information

COPATEAM does not sell, rent, or trade your personal information to third parties.

We may disclose your personal information only where reasonably necessary to operate our business, fulfill your orders, or comply with applicable legal obligations.

Your personal information may be shared with the following categories of third parties:

Payment Processing

Payments are processed securely by Stripe, a third-party service which receives only the information necessary to authorize and process your payment. We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

1. Stripe – Follow the link to view their Privacy Policy https://stripe.com/us/privacy
2. Apple Pay - Follow the link to view their Privacy Policy https://www.apple.com/legal/privacy/data/en/apple-pay/
3. Google Pay - Follow the link to view their Privacy Policy https://policies.google.com/privacy
4. PayPal - Follow the link to view their Privacy Policy https://www.paypal.com/webapps/mpp/ua/privacy-full
5. Visa - Follow the link to view their Privacy Policy https://www.visa.ca/en_CA/legal/global-privacy-notice.html
6. Mastercard - Follow the link to view their Privacy Policy https://www.mastercard.ca/en-ca/vision/corp-responsibility/commitment-to-privacy/global-privacy-policy.html
7. American Express - Follow the link to view their Privacy Policy https://www.americanexpress.com/en-ca/company/legal/privacy-centre/privacy-statement/

When you use Our Service to pay a product and/or service via bank transfer, we may ask You to provide information to facilitate this transaction and to verify Your identity.

Shipping and Delivery

To fulfill and deliver your orders, we may share relevant shipping information with FedEx, including:

1. Recipient name;
2. Delivery address;
3. Phone number;
4. Email address (where required for delivery notifications).

FedEx processes such information in accordance with its own privacy policies https://www.fedex.com/en-us/trust-center.html

Service Providers

We may engage trusted third-party service providers who assist us with services such as:

1. Website hosting;
2. Cloud infrastructure;
3. Customer support;
4. Email communications;
5. Cybersecurity;
6. Data storage;
7. Information technology support.

These service providers are contractually required to protect personal information and may use it only for the services they provide on our behalf.

Legal Requirements

We may disclose personal information where required or permitted by applicable law, including where necessary to:

1. Comply with a court order, subpoena, warrant, or other legal process;
2. Respond to requests from governmental or regulatory authorities;
3. Protect the rights, property, or safety of COPATEAM, our customers, or others;
4. Investigate suspected fraud, security incidents, or unlawful activities.

Business Transactions

If COPATEAM is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality obligations and applicable law.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure the proper operation, security, and functionality of our website and customer accounts.

Cookies may be used to:

1. Maintain your login session;
2. Remember your preferences and account settings;
3. Keep items in your shopping cart;
4. Improve website performance;
5. Enhance website security;
6. Prevent fraudulent activity.

Most web browsers allow you to control or disable cookies through their browser settings. Please note that disabling certain cookies may affect the functionality of the website and limit your ability to use certain features.

At this time, COPATEAM does not use cookies for third-party behavioural advertising or website analytics.

5. Marketing Communications

Where permitted by applicable law or where you have provided your consent, COPATEAM may send you newsletters, promotional offers, product announcements, event invitations, and other marketing communications.

You may receive marketing communications if you:

1. Subscribe to our mailing list;
2. Create an account and elect to receive promotional emails;
3. Make a purchase where applicable law permits follow-up marketing communications; or
4. Otherwise provide your consent.

You may withdraw your consent and unsubscribe from marketing emails at any time by:

• clicking the "Unsubscribe" link included in our marketing emails; or
• contacting us at order@copateam.ca.

Your decision to unsubscribe from marketing communications will not affect transactional communications relating to your orders, account, deliveries, returns, warranties, security notifications, or other administrative matters.

6. Data Security

COPATEAM maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, misuse, or destruction.

Our security measures may include:

1. Encrypted data transmission using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology;
2. Restricted access to personal information on a need-to-know basis;
3. Password-protected customer accounts;
4. Secure payment processing through Stripe;
5. Internal procedures designed to protect confidential information.

While we take commercially reasonable measures to safeguard personal information, no method of transmitting information over the Internet or storing electronic data can be guaranteed to be completely secure. Accordingly, COPATEAM cannot guarantee the absolute security of personal information.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they suspect unauthorized access to their account.

7. Retention of Personal Information

COPATEAM retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with applicable legal, regulatory, tax, accounting, and contractual obligations, or to resolve disputes and enforce our legal rights.

The length of time personal information is retained depends on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with applicable legal requirements and our internal record retention practices.

8. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

1. Request access to the personal information we hold about you;
2. Request correction of inaccurate or incomplete personal information;
3. Withdraw your consent to the collection, use, or disclosure of your personal information, where such consent is the legal basis for processing;
4. Request information regarding how your personal information has been used or disclosed, where required by law; and
5. Make a complaint regarding our privacy practices.

To exercise any of these rights, please contact us using the contact information provided below.

We may request sufficient information to verify your identity before responding to your request. Certain requests may be subject to legal or regulatory limitations.

9. Children's Privacy

Our website and services are intended for individuals who have reached the age of majority in their province or territory of residence or who otherwise have the legal capacity to enter into binding agreements.

COPATEAM does not knowingly collect personal information directly from children without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information through our website without appropriate authorization, please contact us promptly so that we may investigate the matter and, where appropriate, delete the information.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms that are not owned or controlled by COPATEAM.

This Privacy Policy applies solely to information collected through our website and services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

11. Changes to this Privacy Policy

COPATEAM may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, technology, or privacy practices.

When material changes are made, we will update the "Effective Date" at the beginning of this Privacy Policy. Continued use of our website following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy, to the extent permitted by applicable law.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

12. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the collection, use, or disclosure of your personal information, please contact us: order@copateam.ca

We will make reasonable efforts to respond to your inquiry within a reasonable timeframe and in accordance with applicable Canadian privacy laws.