Return Policy

1. Return and Exchange Eligibility

COPATEAM does not process refunds. Exchanges or Returns are eligible for account credit only, which means we will issue a credit to your COPATEAM account for future purchases.

Eligible products may be returned within 14 calendar days of the purchase.

To qualify for a return, the product must:

• be unused, unworn, and unwashed;
• be in its original condition;
• have all original tags and/or accessories attached and be in its original packaging;
• be accompanied by proof of purchase.

Products eligible for return may be exchanged for another size or colour, subject to inventory availability.

If the requested replacement is unavailable, we may issue a credit to your COPATEAM account for future purchases.

Customized products cannot be exchanged unless they are defective or supplied incorrectly by COPATEAM.

COPATEAM reserves the right to refuse any return that does not meet these requirements.

Once the returned product has been received and inspected, we will notify you of the outcome.

Shipping charges, customs duties, brokerage fees, taxes, and other service charges are non-refundable unless the return is the result of our error.

2. Non-Returnable Products

The following items are final sale and are not eligible for return or exchange:

1. Customized or personalized products, including items printed with names, numbers, logos, or sponsor branding;
2. Teamwear or equipment ordered specifically for clubs, academies, schools, organizations, or corporate customers;
3. Special-order or non-stock products purchased specifically for a customer;
4. Clearance, liquidation, and sale items;
5. Gift cards;
6. Socks, compression garments, base layers, undergarments, or other hygienic products where the original packaging has been opened;
7. Products that have been worn, washed, altered, damaged, or used.
8. Regular-priced defective footwear can be exchanged within 14 days of purchase with the original receipt, covering manufacturing defects only. This does not include normal wear and tear, improper use, or accidental breakage. The replacement will be for the same model, with only one exchange allowed. Discounted footwear is not eligible for exchanges or returns.

3. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, you must notify us within 5 business days of delivery by emailing order@copateam.ca.

Please include:

• order number;
• a description of the issue;
• clear photographs of the product and packaging.

If the claim is approved, COPATEAM will, at its discretion, replace the product, repair the product where applicable, or issue a store credit to your account. We will also cover any reasonable return shipping costs associated with the return.

4. Return Procedure

Before returning any product, you must obtain return authorization from COPATEAM. Please do not attempt to return your product if it does not qualify for a return, as we will not process your return and will not ship the item back to you.

To request a return, please complete our Product Return Form.

If you have any questions regarding the return procedure, please contact us by email: order@copateam.ca

5. Shipping Costs

Unless the return results from our error or an approved warranty claim, customers are responsible for all return shipping costs.

Return shipping for non-defective items, including the initial shipping and return shipping, is the responsibility of the buyer.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as COPATEAM is not responsible for products lost or damaged during return transit.

6. Commercial & Team Orders

Orders placed by clubs, academies, schools, sports organizations, distributors, or other commercial customers may be subject to separate written agreements.

Unless otherwise agreed in writing, customized team orders and special-order products are final and cannot be cancelled, returned, or refunded after production has commenced or products have been ordered from the manufacturer.

7. Manufacturer Warranty

Certain products may be covered by the manufacturer's warranty.

Where applicable, warranty claims may be handled directly by the manufacturer in accordance with its warranty terms.

Nothing in this Return Policy limits any rights that customers may have under applicable Canadian consumer protection laws.

8. Contact Information

If you have any questions regarding this Return Policy or wish to request a return, please contact us by email order@copateam.ca or by phone 647-741-0747.